Q. I'm on rotation and I need to get a book chapter that the library does not own.
Normally I would suggest that you use a service (via the library's home page) called EZ-Borrow. However, the only library in the EZ-Borrow system that has this item will not lend it to us (it is on reserve at that library). As such, to request this item you need to use Illiad (to make things easier here is the link: http://illiad.usp.edu/illiad/logon.html).
Go ahead and register (if you have not done so); if you have already registered, double-check to make sure your status is "student on rotation”. Request the chapter you need and, in the notes field, mention that you already tried EZ-Borrow for this item but no libraries that have this item will lend it.