Hi, my name is Annie Deaven, and my login for the library isn't working. Any ideas?
I'm sorry to hear you're having trouble logging into library resources. To help me narrow down what may be wrong, could you answer a few questions for me:
- Are you able to login to Primo, the library searching system?
- Are you able to access library databases like EBSCO and PubMed from off-campus?
- Can you access other university applications like BlackBoard and your email?
- Have you recently changed your university password?
Also, if you are seeing any error messages when trying to login to Primo or another library database, would you be able to take a screenshot and send it to me so that I can see what you're seeing? Thanks for getting in touch with us, and I look forward to hearing from you.